Your withdrawal is waiting

Verify your Theclubhouse Casino account before your first payout

Licensed casinos must know who plays, so a quick identity check keeps your account and your payouts lawful, normally inside twelve hours.

Start verification

Licensed & auditedMGA/B2C/117/2007, certified by eCOGRA and BMM Testlabs since 2007

No surprises later

See where the identity check stands

We keep the details in one table, so nothing about the identity check is left to guesswork.

Who runs the check

Theclubhouse Casino Ltd.

Licensing body

Malta Gaming Authority, MGA/B2C/117/2007

Review time

12 hours

Deadline

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Quick path

Will my documents clear first time?

Follow these four moves and the review rarely needs a second look.

Should the whole card show?

Send a colour photo of your photo ID with all four corners inside the frame and no glare on the print. Blurred edges are the single most common reason a copy comes back.

Current, not last year's

Pick proof of address dated within recent months that shows your full name and home address exactly as they appear on your account. A different spelling delays the review.

Clear proof the card is yours

Show the payment method you used, with the middle digits covered and your name visible. The aim is simple: confirm the funds came from you, not a third party.

Answer any follow-up fast

Close the tab and carry on, because the verdict lands in your inbox within twelve hours. If a detail is unclear, reply to the verification e-mail rather than starting again.

Checklist

What each paper has to show

Most setbacks are just poor lighting, so these notes remove the usual cause of a rejected copy.

Photo ID

ConfirmsYour name and date of birth

Copy must showFull photo page, sharp, unedited, all corners

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, street and suburb, recent date

Payment card image

ConfirmsThe card is yours

Copy must showFirst and last digits, name, middle covered

When the check starts

The moments your documents get requested

Four moments that bring the identity check forward, and what is asked of you at each.

A method that clears fast

Adding Skrill, PayID or another method links a fresh payment route to your name, so the licence requires a fresh identity match before it goes live.

Play at the level you set

Asking for a higher deposit cap signals a bigger spend, so the licence asks us to confirm who is funding the play before the new cap applies.

Send your papers first

Cashing out for the first time is the licensing trigger: your photo ID, proof of address and card image are reviewed before the payout leaves.

Proof you are 18 or over

A date of birth that cannot be matched to a licensed adult account triggers a photo ID request, because entry here starts at 18 and no earlier.

Show the trail behind your deposits

Our Malta Gaming Authority licence, number MGA/B2C/117/2007, obliges Theclubhouse Casino Ltd. to understand the origin of the money players stake. The source of funds check is a routine AML step applied to many accounts, and it never implies wrongdoing on your part.

Depending on how you play, one or more of these may be asked for.

Recent bank statements
Payslips or salary letter
Tax return summary
Sale of property or vehicle
Savings or investment statement

Why your upload came back

One name, one file. A middle name missing from the bill or a maiden name on the ID sets the file aside, since the reviewer must tie the paper to one person. Upload the document showing your full legal name Ask us to align the account name with the ID

Address document age. A utility bill dated well before the review no longer proves where you live now, so the address cannot be confirmed from it. Send a bill issued in the last few months Order a fresh bank statement copy

Why did my photo fail? A screen grab loses the texture and edges a reviewer needs, so the file cannot be matched to a physical document. Photograph the paper itself in daylight Keep the whole page inside the frame

Answers worth having

From refused paper to cleared account

A good block to skim while a withdrawal sits in review and a document question is still open.

What should I do if my ID photo gets refused?+

A refusal note appears under the document name and names the exact problem with the image. Take a fresh photo of that same document in even light, with all four corners inside the frame. Then send it to [email protected] for a second look.

Why does the casino want to know where my money comes from?+

This is a routine duty under the Malta Gaming Authority licence, not a suspicion about you. It looks at how your deposits are funded so the account cannot be used to move criminal money. Every licensed operator runs the same review.

Are my documents safe when I upload them?+

Yes, and a lock icon marks the upload field while the file travels over TLS 1.3 encryption. Only the team handling your check opens it. Questions about how your data is held go to [email protected].

How long does the identity check usually take?+

The team aims to finish within 12 hours of a complete file arriving. Most delays come from a blurred photo or a name that does not match the account. A clean set of documents is usually cleared well inside that window.

Does the check stay done once it has passed?+

Yes, a cleared check usually stands for the life of the account. Fresh paperwork is requested only when something changes, such as an expired document or a new payment card. The request arrives by e-mail with the reason spelled out.

When is the check required, and can it come earlier?+

The licence requires a finished check before your first withdrawal leaves the account. It can also be requested at registration or after the first deposit, so an early upload saves waiting. Uploading straight away means no queue when you want to cash out.