Proves you never have to guess what support will ask before you get in touch.
trustWhat if I cannot recall my login details right now?+
Give the team the e-mail address you registered and your date of birth and they can locate the account. Nobody will ever ask for your password, not on live chat, not by e-mail and not by phone. A reset link goes to your registered address whenever you need it.
trustCan I ask for a copy of my personal data?+
Write to
[email protected] and request either a copy or full deletion of what the operator holds. Requests are handled with your account and payment records in mind, because some records must be kept for licensing reasons. Expect a reply from the privacy team once your identity is confirmed.
trustWhat happens when I want to check your license?+
Theclubhouse Casino Ltd. holds a Malta Gaming Authority licence, MGA/B2C/117/2007, and has traded since 2007. Quote that number in any message about fairness, payouts or account decisions and support can trace the matter properly. Audits are carried out by SIQ, eCOGRA and BMM Testlabs.
trustWhat happens when I write in Finnish or Norwegian?+
Answer your message in English, German, Finnish or Norwegian and the team replies in the language you used. Australian players are served in English, with the other three covered for players who prefer them. Keep the message in one language so nothing is misread.
trustWhere do I ask for my account to be shut?+
Send the closure request from your registered e-mail address to
[email protected] so the team can match it to the right account. Any remaining balance is settled before the account closes. If gambling has stopped feeling comfortable, mention self-exclusion in the same message and it is applied at once.
trustCan I finish verification before my first withdrawal?+
Yes, and it takes roughly twelve hours once the documents arrive. Have a photo ID, proof of address and a card image ready so the check clears in one pass. Verification documents travel best to
[email protected] rather than through the chat window.
trustWhat if I need help at three in the morning?+
Support runs around the clock, every day of the week, so the middle of the night and public holidays are covered. Live chat and phone both connect in about one minute, all times AEST. E-mail is answered within roughly two hours, even on weekends.