Built-in safeguards

At Theclubhouse Casino You Set the Pace

Play only from 18+, and deposit limits, loss limits, session time reminders, self-exclusion and cooling-off sit in every Theclubhouse Casino account from the first login.

Set a deposit limit

Licensed & auditedMGA/B2C/117/2007, certified by eCOGRA and BMM Testlabs since 2007

Key facts

The Essentials Before You Play

Useful in the first minutes of an account, when the ground rules matter most.

Minimum age18+

LicenseMGA/B2C/117/2007

National registerBetStop

National Gambling Helpline1800 858 858

Our support email[email protected]

Guardrails you control

Before the First Spin, After the First Doubt

By the end, you will know which tool to switch on and when to use it.

When you plan the evening

A deposit limit caps how much you can add in a chosen period. Switch it on before you start playing, while the evening is still a plan rather than a reaction.

What if the night turns?

A loss limit sets the point where the session ends, whatever the mood. Turn it on when you want a number to decide for you instead of deciding after a bad run.

An hour that stays an hour

Session time reminders nudge you when a set stretch of play has passed, so an hour does not quietly become four. Switch them on whenever you play without a clock in view.

Closed door, not a pause

Self-exclusion closes your account and its marketing to you for a period you choose at the start. Reach for it when a limit feels too light and you want a clean break.

Quiet before deciding

A cooling-off period gives you a short pause with your account intact and your limits unchanged. Choose it when you need a few quiet days before deciding what comes next.

Where to begin

From Intention to an Active Limit

Most players worry that a limit is complicated or slow, and this walks through how little it takes.

Is this the right menu?

Opening your profile menu is the first move. Check that you are in the limits section of the account and not in payment or verification settings.

Choosing the right limit

Choose between a deposit limit, a loss limit or a session time reminder. Check which kind matches the thing you want to hold steady, then select it.

A period that fits

Next comes the period, the stretch your limit covers. Check that it fits your budget cycle rather than one unusually generous week.

Confirm and check

Confirm the change and check it appears as active, not pending. Once saved, the figure is part of your account and applies to the play that follows.

How Long Do You Want Out?

Shut for a night, open later. Some evenings just need a gap. A short pause shuts play down for a few hours or days, started from your account settings, and nothing else about your profile changes.

A closed door, kept closed. When longer feels right, self-exclusion closes the account completely. It runs for the period you choose and cannot be undone early, so please pick a length you can live with.

Do you cover more than one site? Australia runs one national register, BetStop, managed by the Australian Government through ACMA. Registration lasts at least 3 months and happens online in about five minutes; a support person can be nominated to help. betstop.gov.au

The morning after

Free, Quiet Help Around the Corner

Here is where a conversation costs nothing and stays private.

National Gambling Helpline

One call reaches trained counsellors any hour of any day, whether you gamble or someone you love does. Chat and email work too, and nothing you say leaves the room. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meeting rooms across the country put people who gamble in the same place, face to face, to share what has worked. Relatives are welcome at many of them. gaaustralia.org.au

National Debt Helpline

Money trouble from gambling has its own free line, staffed on weekdays during business hours, where financial counsellors help you sort debts and the letters that come with them. ndh.org.au

Catching it early keeps play in your hands

Patterns are easier to loosen at the start than after months of chasing a loss. A limit set before you play, or a short pause in your account, does more practical good than any promise made mid-session.

Any of these creeping into a normal week is worth a second look.

Money set aside for bills going into a session
Playing longer than you told yourself you would
Telling people you were somewhere else
Borrowing to keep a session going
Feeling flat until the next spin
Hiding the amount of time you spend
Chasing a loss with a bigger deposit

Five Straight Answers

Clear Answers for Uneasy Moments

For the evening you want a plain answer before you decide anything about your account.

Can my self-exclusion finish sooner than the period I chose?+

No. A self-exclusion you set in your account runs for the whole chosen period, and play stays closed until that date. Nothing in the account shortens it, so pick a period you can live with from the start.

Does self-exclusion here stop me playing at other casinos?+

Not by itself. An exclusion in your Theclubhouse Casino account covers this casino only. To block licensed wagering providers across Australia, join BetStop, the national register run by the Australian Government, which lasts at least 3 months.

Where do I change a deposit limit I set last week?+

In the same limits section of your account where you set it. A deposit limit is changed there, and if you want it higher, the decision is best made before play rather than after a loss.

If I take a short pause, when can I play again?+

A pause closes play for the stretch you choose, and the account opens again on your own terms once it ends. Your limits stay in place, so the pause is a break rather than a reset of the protections you built.

My brother plays too much. Can the helpline still help me?+

Yes. The National Gambling Helpline on 1800 858 858 takes calls from relatives as well as players, around the clock, every day of the year. Free chat and email counselling, self-help tools and local service details come with it, and Gamblers Anonymous Australia offers peer meetings.